Yesterday, my parents and I had lunch at Tim Ho Wan (添好运). I won't write about the food as you would've, no doubt, already heard or read about the restaurant at one time or another since it opened its first restaurant in Plaza Singapura in April this year.
Instead, I have something nice to say about its staff.
We arrived at 11:25AM at the Tim Ho Wan Toa Payoh branch and found a long queue ahead of us.
Having to stand in the queue for a long time would take a toll on my elderly parents so I approached a restaurant staff and voiced my concern, and she promptly allocated them chairs and a space to sit outside of the restaurant while I stood in line -- for 70 minutes. It didn't seem like a long wait as the queue was orderly.
We were finally given a table! The restaurant layout was simple, with rectangular tables parked next to one another. Customers were seated on wooden stools. I was making sure that Mom was seated properly when I heard a small commotion. I looked up and found my 84-year old father seated on the restaurant floor! He must have tried sitting on the stool and fallen backwards. My heart went into my mouth! But even before my heart had stopped pounding, at least one customer and four restaurant staff had rallied around Dad. They managed to get him on his feet, a male staff came over with a proper chair with a back and helped Dad into it. A waitress handed Dad a glass of warm water and whispered something in his ear. The restaurant was noisy so I couldn't hear her speak but from her hand gesture I guessed she meant, "a little something to help calm your nerves."
I cannot thank the staff enough. What a bunch of warm, efficient people! Will I go back? Yes, of course. Only next time, I'd be there at 9:45AM to wait in line! :)